Identification of Critical Success Factors in the Implementation of Smart and Sustainable Business

Abstract

Smart business is the advances and applications that are utilized to gather, coordinate, analyze, and show commerce within the organization. The smart business may be profound and comprehensive information of components such as customers, competitors, financial environment, operations, and organizational processes, which influence the quality of administration choices within the organization. Smart management enables all of an organization's senior managers to make informed decisions about everything from research and development, marketing, and investment tactics to long-term strategies. Therefore, the success of smart businesses in the new era of success depends on various parameters that should be paid special attention to. For this reason, the most important key indicators of success in smart organizations have been evaluated in this research. In order to analyze the results, a fuzzy decision-making method has been used. The results show that adequate budget and infrastructure growth is the most important critical success factor in developing smart businesses.