Abstract

In this research, we aim at exploring the critical factors causing failure in the implementation of the enterprise resource planning (ERP) system. Relevant literature indicates the existence of critical failure factors (CFFs) in the implementation of ERP systems that support different organisation levels. As the CFFs do not go through data collection verification from the organisations that implement ERP systems, we endeavour to contribute to the ERP studies by presenting valid findings obtained from a survey on top management, ERP project managers, key users and end users from companies in Taiwan. Our results identify time frame and project management, personnel training and change management as the CFFs in the implementation of ERP systems in Taiwan. If firms can focus and improve on their management of these failure factors, they can increase the rate of success in the implementation of the ERP system.

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.