ICT Proficiency Levels of Canadian University-Level Business School Graduates: Representations of Graduates and Employers

Abstract

This study examines the perceptions of Canadian business school graduates’ and employers with respect to business graduates’ ICT proficiency levels. Twelve (12) business graduates from a Canadian university and six (6) local employers were interviewed on a range of topics relating to the acquisition of information and communications technology (ICT) skills and graduate competency levels. Graduates were positive in their self-appraisal of computing proficiency and expressed high levels of confidence in their ICT capabilities, while the acquisition of these skills was found to be primarily learned informally, self-taught, or learned during work terms. Generally, employers felt that the ICT competencies of business graduates the skills they need for the workplace are appropriate, but indicate that some specialized ICT skills are acquired through workplace orientation and ongoing professional learning. Graduate skill deficits were found to be more prevalent in the areas of writing and communication – including spelling, grammar, and business writing. Research findings suggest some misalignment between employer expectations and program objectives and raise questions about a potential gap in the readiness of graduates for the workplace. Although there is wide recognition that the primary aim of university business degree programs falls outside of ICT skill development, this research suggests a need for better coordination to align the needs and expectations of employers with the goals and objectives of business programs. Strategies for greater collaboration between business faculties and employers, with regard to business graduates’ ICT and other key competencies are suggested.