Abstract
ICT resources are essential to support, manage, and innovate cities services to citizens, especially in reference to smart cities context. From this perspective, ICT governance is fundamental to guarantee a return on investments and effectiveness in cities' administration. Based on the Brazilian cities best ranked in the Connected Smart Cities index, this work analyzed ICT governance practices in those cities. The results identified a lack of governance practices in most cities, a lack of active ICT governance transparency, and non-compliance with Brazilian access information law; thus, a set of lessons learned is structured for cities. Future studies can establish a good practice catalog and guidance as a baseline for an ICT open governance approach.
Highlights
The concept of Smart Cities has aroused the interest of government officials, private sector, research institutes, and citizens
Works This research investigated the implementation of Information and Communication Technologies (ICT) governance practices based on COBIT 2019 framework for smart city context by analyzing forty-five Brazilian cities based on cities best ranked at the connected smart city index
A motivation for conducting this research was based on a survey that evidenced a limited number of publications in Information Systems that addressed ICT governance practices using the COBIT framework in the context of smart cities [Reis et al 2020] and on the studies conducted in Brazilian municipalities [Reis et al 2020b] [Reis et al 2021]
Summary
The concept of Smart Cities has aroused the interest of government officials, private sector, research institutes, and citizens. According to [Gil-Gárcia et al 2015], a fundamental principle applied to this context refers to the use of technology to improve services to citizens and promote sustainable economy, co-creation, and active participation of society in cities daily lives. According to those authors, the use of Information and Communication Technologies (ICT) resources can provide a range of solutions by applying Internet of Things, Big Data, and Artificial Intelligence applications, for instance. ISys: Revista Brasileira de Sistemas de Informação (Brazilian Journal of Information Systems), 14(3), 25-46. According to [Caragliu et al 2011], an intelligent city system must have infrastructure, human capital, information and the capacity to generate knowledge
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