Abstract
This paper explores the user - experience transformations that occur after the deployment of ICT in the redevelopment projects of three archeological - monumental spaces, in Rome, Italy. The study consists in a detailed analysis of their contextual and typological configuration aiming to explain the following: how different is the user experience in these three different Smart tourism projects, how this experience is spatially transformed and how does preserving the cultural heritage through the use of ICT transforms the user experience? The analysis showed that ICT supports new ways of thinking about user experience, while it alters the shaping of this experience per se at macro and micro scales and in terms of the emotional state and user learning path.
Highlights
During the last decade, ICT has gained a presence in tourism for the ability of technology to interconnect commercial objectives with practical approaches for the revival of cultural heritage (Ronchi, 2009)
They help to protect and revive visually information which otherwise would be lost without intervening physically on the cultural artifacts. These methods minimize the impact on the environment and the local people, while they contribute to generating income and to create new possibilities for employment. These strategies form the Smart Tourism paradigm, and at a micro scale, they aim at enhancing tourism experience in technologically advanced destinations such as smart cities
The research aims at establishing a connection between the concepts surrounding the digitization of cultural heritage, smart tourism, sustainable tourism and the broader discussion in the field of urban - architectural design
Summary
ICT has gained a presence in tourism for the ability of technology to interconnect commercial objectives with practical approaches for the revival of cultural heritage (Ronchi, 2009). These methods minimize the impact on the environment and the local people, while they contribute to generating income and to create new possibilities for employment. Overall, these strategies form the Smart Tourism paradigm, and at a micro scale, they aim at enhancing tourism experience in technologically advanced destinations such as smart cities Their objective is the achievement of common goals towards sustainable development, and to respond to the challenges of Sustainable Tourism
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