Hybrid Use of Business Process Management and Analytical Hierarchy Process Method in Supplier Selection in the Automotive Industry

Abstract

The fact that businesses act with certain systematics while continuing their operations in constantly changing market conditions enables businesses to increase their internal communication activities, reduce their costs, and thus increase their productivity. Business Process Management studies allow businesses to gain these privileges that they should have. The supplier selection process is a complex problem involving many factors simultaneously and many different applications are used to solve these problems. The Analytical Hierarchy Process method is one of the most popular multi-criteria decision-making techniques. It mentioned in many studies in the literature and is known as an effective supplier selection method that uses qualitative and quantitative data together. In this study, the supplier selection operation of an important company in the automotive industry has been made more systematic by using a hybrid of Business Process Management, Analytical Hierarchy Process method and Responsibility Assignment Matrix. It is aimed to fill the gap in this area, guide effective supply chain management integration and supplier selection operation in automotive sector.