Abstract
Organizations that strive for excellence must continually assess their processes, products, and services in order to improve them. By conducting such a self‐assessment, business leaders can identify potential areas for improvement. But which assessment tool is best? The answer for one Moroccan tier‐2 automotive parts supplier was to create a custom evaluation instrument, based on quality management standards developed by the International Automotive Task Force for the automotive sector and the European Foundation for Quality Management's model of excellence.
Full Text 
Sign-in/Register to access full text options
Sign-in/Register to access full text options 
Published version (
Free)
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
