Hybrid BWM-ELECTRE-based decision framework for effective offshore outsourcing adoption: a case study

Abstract

The present study seeks to develop a decision framework of enabler to help managers in offshore outsourcing adoption by focusing on the relevant enablers and their intensities. A hybrid Best Worst Method (BWM) – ELimination and Choice Expressing REality approach is used to test the applicability of developed offshore outsourcing focused enabler’s across four automotive business organisations in India and the adoption score of framework among case organisations is evaluated too. The intensity of offshore outsourcing focused enablers is analysed through BWM and the ranking of organisations and adoption index scores are computed through ELimination and Choice Expressing REality method. The developed framework possesses high adoption rate in offshore outsourcing initiatives across the case organisations. Findings of the study reveal that among the main enablers; managerial and strategic enabler holds the highest weight followed by technological enablers and organisational enablers. This study further presents the sensitivity analysis to check the robustness of developed framework by conducting experiments in different conditions. This research work will facilitate managers and professionals involved in practising offshore outscoring initiatives and results in higher cost advantages on labour and raw material, increased economies of scale, and higher sustainable business development.