Abstract
The reported widespread failure of re-engineering projects is noted. Based on assessments of over 200 organizational units, a technology centered approach to work system design and two related factors are proposed as some of the root causes of these failures. Based on these assessments, three criteria for effective re-engineering approaches to work system design are identified. Macroergonomics is proposed as a design strategy that meets all three criteria and avoids the pitfalls of traditional re-engineering efforts. Recent macroergonomic interventions which have resulted in improved employee satisfaction and dramatic reductions in lost time accidents and injuries are cited as partial support for this proposal.
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