Human-centric paradigm as a fundamental principle of the public administration system

Abstract

The article analyzes trends in the provision of public services in Ukraine and the world. The system of providing services, the mechanisms of their public management are analyzed, and the theoretical and practical research base is formed. The priorities of the population in obtaining public services have been determined. the purpose of the article is to search for effective public management mechanisms aimed at ensuring the appropriate level of public service provision regardless of social status, age, race, or gender. The role of various branches of government in ensuring the quality of public services is determined. The article presents the results of a sociological survey, which made it possible to determine the priorities of the provision of public services and assess the quality of their provision. The correspondence of these indicators was formed and their interrelationships were determined. An analysis of the role of the judicial system as one of the branches of government in the provision of public services was carried out. For this purpose, a section of the statistics of executive proceedings, which were related to the provision of public services, was made. The dynamics are given for the years 2015-2022, which made it possible to analyze changes in such indicators and determine cause-and-effect relationships. The world experience in the system of public management of the provision of public services is analyzed. In particular, the dependence of the level of economic development of the state and the level of provision of public services is determined. Problems in the provision of services related to a person's social status and gender problems have been identified. The result of the study is the development of recommendations for improving the system of providing public services considering the problems identified during the analysis in the article. Ensuring equal access to public services for all citizens can be a complex issue that needs to be addressed considering social, economic, and cultural factors, as well as gender equality.