Human-Centred Design Thinking Using the Intelligence Amplification Design Canvas and the Adaptive Integrated Digital Architecture Framework

Abstract

Human-Centred Design (HCD) is essential to realize the Society 5.0 vision of the supersmart information society. Design thinking is a popular approach which has been incorporated in the Adaptive Integrated Digital Architecture Framework (AIDAF). However, design thinking is less systematic when compared to the ISO 9241-210:2019 for the HCD of interactive systems. Extending earlier work, this paper aims to explore how the ISO 9241-210:2019 for HCD of interactive systems and Intelligence Amplification (IA) design canvas can be incorporated in the AIDAF for design thinking approach. This study utilized the ISO 9241-210:2019 for HCD of interactive systems as an evaluation framework in combination with exploratory research. First, this study described how the six principles and four design activities of the ISO 9241-210:2019 for HCD of interactive systems can be applied as part of the AIDAF for design thinking approach. Second, this study explored how the IA design canvas can be incorporated in the AIDAF for design thinking approach for prototyping and enterprise systems development. Third, a set of seventeen testable propositions were defined for future evaluation. The main limitations of this study are the partial use of the ISO 9241-210:2019 for HCD of interactive systems, the focus on the AIDAF in healthcare using agile development methodologies, and its exploratory nature. Current work focuses on case study research and in-depth evaluation using the ISO 9241-210:2019 for HCD of interactive systems. Future work may contribute by conducting a comparison study of alternative or hybrid development methodologies.