Abstract
Cognitive assistance systems can improve operators’ cognitive workload and performance in industrial work environments. To benefit from the potential of cognitive assistance requires a human-centered approach. Thus, this paper presents and evaluates an integrated process model for a human-centered design of industrial cognitive assistance systems. It considers the human-centered design process according to ISO 9241-210 over the entire product life cycle. The authors apply the process model to an industrial case study concerning developing an Augmented Reality (AR)-based assistance system to maintain wind turbines, which shows its applicability and enables further systematic development.
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