Human-Agent and Human-Robot Interaction Theory: Similarities to and Differences from Human-Human Interaction

Abstract

It will be discussed whether a theory specific for human-robot and human-agent interaction is needed or whether theories from human-human interactions can be adapted. First, theories from human-human interaction will be presented. Then, empirical evidence from human-robot- and human-agent interaction is presented. Research suggests that, from the perspective of the user, interaction with an artificial entity is similar to interaction with fellow humans. Explanations for this treatment of agents/robots in a social way (such as the ethopoeia approach, Nass& Moon, 2000) assume that due to our social nature humans will use their interaction routines also when confronted with artificial entities. Based on this it will be discussed whether theories from human-human-interaction will be a helpful framework also for human-agent/robot interaction, whether amendments will be beneficial or whether, alternatively, a totally new approach is needed.