Abstract
Vietnam is facing a shortage in both the quantity and quality of human resources for tourism and travel business. This shortage becomes even more urgent after the ASEAN agreement on the free movement of tourism human resources among Southeast Asian countries. With the trend of extensive international economic integration, increasing digital technology, tourism business activities have also changed. According to the trend of “smart tourism”, tourism business enterprises require that human resources must ensure skills, profession and proficiency in using smart tourism management software and technologies. Therefore, tourism training institutions need to quickly approach and apply advanced applications of intelligent technology, artificial intelligence in teaching and practicing. The paper focuses on analyzing the current situation of human resources in tourism and travel industry in Vietnam, the training and retraining of this workforce in the past time. From there, propose some solutions to improve the training and retraining of human resources for tourism and travel business in the future.
Highlights
In recent years, Vietnam tourism is on the rise, the number of international tourists coming as well as domestic tourists is increasing
Vietnam is facing a shortage in both the quantity and quality of human resources for tourism and travel business
In order to achieve the research objectives in this study, the authors mainly used descriptive statistical methods to analyze the current situation of human resources in tourism and travel industry in Vietnam
Summary
Vietnam tourism is on the rise, the number of international tourists coming as well as domestic tourists is increasing. Vietnam tourism is becoming more and more popular in the world, many domestic destinations are voted as favorite addresses of international tourists. Vietnam Airlines was recognized as “World’s leading culture airline” and “World’s leading airline – Premium Economy Class” (World travel awards, 2019). Vietnam's tourism development strategy to 2020, with a vision to 2030 (Prime Minister, 2011) has set the overall objective of the tourism industry: By 2020, tourism will basically become a spearhead economic sector, accounting for an increasing proportion of the GDP structure, the more motivation for socio-economic development; towards professionalism, concentricity; parallel development of domestic and international tourism, with professionalism and relatively synchronous and modern technical and material system; Tourism products with high quality, diversity and branded
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