Abstract
This study aims to test and analyze impact of human resource development on working motivation of hotel business workers in Bali, impact of human resource development on organizational changes of hotel business in Bali, impact of human resource development on the performance of hotel business in Bali, impact of working motivation against organizational changes in hotel business in Bali, impact of working motivation on the organizations performance of the hotel business in Bali, and impact of organizational changes against organizations performance of the hotel business in Bali. There were 170 respondents of star-rated hotel employees which were selected through purposive sampling technique. Structural Equation Modeling with the application Analysis of Moment Structure was used to analyze the data. The results show that empowerment of human resources (HR) has positive and significant impact on working motivation, organizational changes, and the organization performance of hotel business in Bali, working motivation has positive and significant impact on organizational changes and the organization performance of hotel business in Bali and organizational changes have significant and positive impact on the organization performance of hotel business in Bali. Empowerment variables have the most powerful impact to support the improvement of organizational performance, followed by organizational changes and working motivation variables. The results indicate that human resource empowerment improves the performance of the hotel business in Bali. Therefore, human resource development need to be prioritized in order to improve organizational performance of star hotels in Bali.
Highlights
BackgroundThe dynamics of organizational management sector of tourism businesses in Bali is generally associated with the era of globalization
This study aims to examine and analyze problems of management organizations in hospitality services sector relating to empowerment of human resources, working motivation, organizational changes and organizational performance of hotel business in Bali
The process of data collection is carried out through several techniques, namely: (1) a questionnaire filled out by the respondents; (2) Study the documentation, reviewing the literature in the form of books, journals, policy documents and other literature related to the topic of the research, (3) observation participation, namely direct observation of researchers in the field of the studies reviewed issues; (4) in-depth interviews involving 13 informants coming from stakeholders in the field of tourism, tourism observers and practitioners of hospitality in Bali, and (5) Focus Group Discussion (FGD) followed by 18 hotel managers and supervisors that aims to explore specific issues related to the topics discussed
Summary
The dynamics of organizational management sector of tourism businesses in Bali is generally associated with the era of globalization. The era of globalization is characterized by the presence of free competition that requires organization and rational fast action and requires the role of various components such as human resources, technology, and legal instruments so that organizational goals can be achieved. In line with today's era of tourism globalization, tourism industry will evolve into a thriving industry in the future. This has important value to the creation of employment and foreign exchange earnings. Most of the revenue comes from the tourism industry, especially in the developing countries (WTO, 2007)
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