Abstract
The success of implementing programs and activities of a government agency to achieve the maximum target and by the desired output is primarily determined by one of the supporting components in a government agency, namely the competence of human resources. This study aims to examine and describe the Competence of Human Resources at the Department of Tourism for the Development of Tourism Destinations in the City of Tomohon, Section of Tourism Destination Management. The author uses indicators that characterize Knowledge Competence, i.e., skill and Behaviours of performance that can be observed, measured, and evaluated. The research method used is a qualitative approach with data collection techniques through observation, interviews, and documentation. Data analysis used an interactive model with data reduction, data presentation, and conclusion drawing. The results of this study are that Human Resources in the Tourism Destination Governance Section have competence in carrying out the duties and functions of tourism destination governance in Tomohon City.
Highlights
Whereas in terms of development, tourism destinations managed by the private sector are more developed than those managed by the Tomohon City Government
The management of tourism destinations that belong to the Tomohon City Government is under the authority of the Tourism Office, in this case, the Tourism Destinations Governance Section
The governance of tourism destinations is closely related to the duties and functions of the Tourism Office of the Tourism Destination Management Section as stated in the Tomohon Mayor Regulation Number 38 of 2016 concerning the Elaboration of the Main Duties and Functions of the Organizational Structure of the Tomohon City Tourism Office
Summary
New tourist destinations developed and managed by the private sector in terms of quantity and quality are very different from those managed by the Government. Whereas in terms of development, tourism destinations managed by the private sector are more developed than those managed by the Tomohon City Government. In terms of performing the functions of governance of tourism destinations, the problem that always comes up is related to the competency of human resources as the operator in the management of tourism destinations. Competence is the main requirement and must be possessed by people or employees directly involved in managing existing tourism destinations This means that in carrying out tasks and functions related to the management of tourism destinations, human resources must have ideal competencies and meet the requirements needed in managing tourism destinations. The competence of human resources is the main factor in carrying out the tasks and functions of tourism destination governance.
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