Abstract
This study reviews the human resource management practices of food and beverage services. The performance is measured by the turnover rate for managerial and non-managerial employees, labor productivity, and its return on assets. This paper aims to review existing literature on HRM practices in the F&B departments of hotels analyzing, the impacts of the framework of HRM practices. This paper discusses the HRM practices model, and explains Cho`s HRM item`s framework of HRM practices in the area of F&B and its application to Jordanian hotels. The conceptual model suggests applications of the HRM practices in the F&B department and encourages hotels to improve its management to better satisfy their employees.
Highlights
Human resource management departments of food and beverage services are often criticized for being a cost center [1,2,3]
The primary purpose of this study was to review the impact of human resource management practices on organizational performance in hotel food and beverage departments in the Jordanian hotel industry
The employee directly gains a level of food and beverage performance from the HRM practices explained with the following four items; turnover rate of non-managerial employees, turnover rate of managerial employees, labor productivity, and asset returns
Summary
Human resource management departments of food and beverage services are often criticized for being a cost center [1,2,3]. Rapidly changing technologies make it easier to share information and to replicate competitors’ strategies and work practices [6,7,8,9,10]. To address these challenges, scholars and academicians have emphasized the use of competitive strategies [1,8], that account for core competencies and capabilities with human resources. Several academicians have asserted that human resource management is increasingly more important to the food and beverage service performance under such labels as, hotel capabilities, high performance work systems, process management, and high performance teams [1,14]
Sign-in/Register to view highlights & summary Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
