Human Resource Management Practices and Job Performance in UAE: The Mediation Role of Employee Motivation

Abstract

This study assessed the mediating role of employee motivation on the relationship between Human Resource Management (HRM) practices and job performance in the United Arab Emirates (UAE) banking sector. To achieve this aim, data was garnered using questionnaires and quantitative analytical methods were applied to test the hypotheses. The researcher used statistical tools such as descriptive statistics, bootstrapping technique, path analysis and Standardized regression coefficient to analyze data for the research study. A sample of 450 employees out of 13,960 people were utilized in the survey from three banks in UAE (HSBC Bank, Abu Dhabi commercial bank, and Emirates Islamic Bank). A survey descriptive research design, stratified and simple random sampling strategies were as well used to gather information for the rational study. The results revealed that employee motivation partially mediates the effect of HRM practices towards job performance of the staff in these banks. Hence, it is recommended that the HR manager should not only focus on HRM practices but also on certain factors that motivate the staff of the bank, such as bonuses, monetary and non-monetary incentives, increase salaries according to performance, attempting to understand and operationalize the intrinsic motivation parameters of employees so that they can be efficient and effective at work places.. In addition, implementing modern training programs become vital in the banking industry to ensure that banks’ employees use their skills in favor of better banking services for the clients and to allow development to blossom.