Human Resource Management and Sustainable Tourism Development

Abstract

Research on human resource management (HRM) practices and sustainable development has increased in the tourism management literature over recent decades. Scholars suggest that commitment-based HRM practices contribute to the sustainability of the firm; however, prior research puts little emphasis on the conceptual relationship between sustainable tourism development and commitment based HRM practices. This chapter opens the black box by examining the role and contribution of HRM in achieving sustainable tourism development in India. The findings of the study suggests that the new HR competencies required for achievement of sustainable tourism development and the applicability of HRM pervades every aspect of doing business and needs to be embedded across an organizational all levels, becoming an ongoing change process. Subsequently, tourism innovation activities enhance destination performance, emphasizing their determinant role to achieve sustainable tourism development in the digital age.