Abstract

Competitive demand for more rapidly responsive and flexible organizational designs has created new demands for human factors application – particularly at the macroergonomic level. This invited symposium presents four papers that provide different perspectives and understandings of the human factors aspects of organizational complexity. These include a sociotechnical systems model of organizational complexity and its relation to employee complexity, organizational complexity and communications, lessons learned from complex systems' successes and failures, and a case study of the expansion of a company's national program to the international level.

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