Human Factors in Industry 4.0 and Lean Information Management: Remodeling the Instructions in a Shop Floor

Abstract

AbstractIndustry 4.0 or also called the digital paradigm brings with it an environment where information sharing, and agile flows can improve the results of organizations but also create great challenges for operators. The digital paradigm promotes the globalization of human capital, with an impact on worker turnover, as well as on the potential increase in the loss of organizational knowledge, as workers leave companies. Thus, this work, through the combination of the concepts of digital transformation and information management, joint with the techniques of BPM and Lean, clarifies a methodology (using BPMN) for the creation of a repository of organizational knowledge (enhancing instruction modelling work routines), while promoting the introduction of digital tools in daily tasks, placing the operator in the foreground. This digital introduction promotes the elimination of waste connected with Lean Information Management, creating more fluid information flows in the company. The human factor is then valued and new points of connection between the human workforce and digital tools are established, while organizational knowledge is updated, created, and retained.KeywordsHuman factorsDigitalizationIndustry 4.0Organizational knowledgeBPMNShop floor