Abstract
<em>The main purpose of this work is to analyze the perceptions and attitudes of secondary school education units regarding the qualitative characteristics of human resources, both in relation to the existing and the desired situation so that the administration is effectively carried out in the framework of the principles of Total Quality Management (TQM) and based on the specifications that the European Model of Administrative Excellence (EFQM) defines. The survey was conducted in the framework of the quantitative research approach from April 24 to May 26, 2017 by using the anonymous written questionnaire method, which was completed by 214 secondary education teachers in the prefecture of Arcadia. The results of the survey show that moral rewards are low, while financial rewards are completely absent from school units. At the same time, there is a low level of good communication, lack of competition on a personal level, a low degree of cooperation and exchange of views and honesty, while most respondents stated that the above mentioned are quality features that they would wish to be present in school units. Finally, the majority of respondents said that the dissemination of information and the transferring of it through various techniques, the encouraging and supporting of human resources to participate in activities (educational programs, innovative actions) aimed at improving the educational unit are quality features, which the sample prioritizes as very important and imperative to be adopted by the educational units.</em>
Highlights
The quality of education is directly linked to the quality of teachers and its improvement implies a continuous improvement of the human force (Mavroyogoros, 1999; Zogopoulos, 2010)
It appears that the necessity to improve the quality of education and the importance of human resources in its formation make it important to explore human qualities according to the EFQM model, which has been adapted to educational units as there is no research into the Greek educational reality, which focuses on the specific benchmark of the EFQM model for education
Research Results-Elements of Quality Characteristics in the Development of the Human Resources of the School Units In answer to the question: “To what extent do the teachers of the sample of research consider that on a regular basis there is dissemination of information and transfer of good practices throughout educational unit with specific proposed ways and to what extent would you like it to exist?” The answers of the sample are differentiated in the present and the desired situation
Summary
The quality of education is directly linked to the quality of teachers and its improvement implies a continuous improvement of the human force (Mavroyogoros, 1999; Zogopoulos, 2010). The study of relevant literature shows that the TQM is based on a series of principles and concepts that focus on all areas of the educational process, the most important of which is the human factor, under the guidance of a quality administration and a system that empowers and rewards (Calvo-Mora, Leal, & Roldán, 2006; Ngware, Wamukuru, & Odebero, 2006; Pour & Yeshodhara, 2009). As can be seen from the bibliographic review, manpower is shown to be satisfied with training, motivation, communication and active participation These seem to be the basis for a quality educational process and personal satisfaction, data which promote quality and cultivate quality methodologies for improving and developing quality education systems.
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