Abstract
This study investigates users’ trust and reliance toward navigation systems. Forty participants participated in the experiment comparing Google Maps and Waze that have different mechanisms (data-based vs community-based). Our findings revealed that users had higher trust in Waze than Google Maps, due to the higher degree of flexibility in information sharing. Next, we found that users tend to utilize the navigation application that they have used, implying that trust in navigation system is highly associated with trustors’ prior experience and familiarity. Lastly, Google Maps users changed their reliance on Google Maps to Waze upon experiencing Waze features. This study offers several implications that system designers: (i) must ensure that the system’s transparency is maintained, (ii) should profoundly analyze possible interaction between users and computer agents, (iii) should ensure that certain safety conditions are maintained despite the freedom of information sharing provided by the computer agent
Highlights
Waze, on the other hand, is a navigation application that supplies information traffic and route conditions real-time
The current study addressed the gaps found in humancomputer interaction, regarding the trust issue that is a very important factor defining appropriate reliance [10] in the context of navigation system
We found that users tend to utilize the navigation application that they have used
Summary
On the other hand, is a navigation application that supplies information traffic and route conditions (e.g. routeThe use of navigation system has further expanded, not hazards, accidents, traffic congestion) real-time. On the other hand, is a navigation application that supplies information traffic and route conditions This feature is definitely important given the crowdsourcing-based information is processed by Waze to increase in worldwide road traffic density that is forecasted to provide several shortest route alternatives. Users can work be double in 2040 as compared to that in 2015 [2]. This together to complete their tasks and they will obtain both increase will lead to tremendous traffic congestion [3] that can tangible and intangible incentives [8] and in this case, the already be observed nowadays
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