Abstract
This article describes a co-design process in the context of user experience (UX) and usability testing and analysis of a first proof of concept of e-collaboration features based on unified communications, co-designed within an organization aiming to optimize users' communication cognitive load. An initial digital prototype with a detailed graphical interface, and simulated user narratives was established and the qualitative validation process is described and discussed. The implemented R&D process is mainly supported on user-centred design (UCD) methodology, namely action research with service design thinking method and co-design techniques. Qualitative data was gathered with concurrent think-aloud activities (CTA) stimulated by user experience expectation questions, observation notes, with integration in an eye tracking technology system. The UCD process and results are discussed, substantiating the added value due to the individual contributions and consequent usefulness of a final unified communication service for the organization.
Highlights
This paper describes a co-design, development and assessment process of a first conceptual, low fidelity prototype with an innovative user experience (UX) and Usability test analysis for “Smart Entercom” project
This article describes a co-design process in the context of user experience (UX) and usability testing and analysis of a first proof of concept of e-collaboration features based on unified communications, co-designed within an organization aiming to optimize users’ communication cognitive load
This paper describes a co-design, development and assessment process of a first conceptual, low fidelity prototype with an innovative UX and Usability test analysis for “Smart Entercom” project
Summary
This paper describes a co-design, development and assessment process of a first conceptual, low fidelity prototype with an innovative UX and Usability test analysis for “Smart Entercom” project. This project runs in collaboration with GoContact, a company dedicated to solutions for Business to Client (B2C) interaction. As: context awareness, software defined networks communication systems, interaction and interface design, and product development. The work hereby reported was coordinated by the Interaction and Interface Design team. The current technological market displays a progressively increasing number of communication solutions in the form of tools and services (Riemer & Wulf, 2010). While a recipient wishes to be constantly accessible, the way in which a communication is carried out might not be desirable
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