Human-centred model of single window using the example of Port of Bar, Montenegro

Abstract

For the past 60 years, human-centred design (HCD) has been considered a preferred design approach for maritime single windows and ways to understand user needs. The idea proposed in this paper is a very effective way to integrate HCD into the maritime single window floor by engaging stakeholders in maritime, which is suitable for human development and participation. This was done through a panel discussion with an end-user model, with a particular focus on the navigation of commercial vessels. This study aims to increase the impact of maritime single windows and HCD knowledge on ship design and operation, by understanding where and how to integrate them and as well as where and where to hang of curtains. This paper presents HCD and the basic criteria for obtaining benefits at the physical, mental, psychosocial, organisational and sociopolitical levels, resulting in safe maritime operations, by showing the example of Port of Bar, Montenegro. The results show that successful integration of a human and naval design concept is required to be implemented in legislation to meet the demands of users and other stakeholders.