Human-Centered Intelligent Training for Emergency Responders

Abstract

Emergency response (ER) workers perform extremely demanding physical and cognitive tasks that can result in serious injuries and loss of life. Human augmentation technologies have the potential to enhance physical and cognitive work-capacities, thereby dramatically transforming the landscape of ER work, reducing injury risk, improving ER, as well as helping attract and retain skilled ER workers. This opportunity has been significantly hindered by the lack of high-quality training for ER workers that effectively integrates innovative and intelligent augmentation solutions. Hence, new ER learning environments are needed that are adaptive, affordable, accessible, and continually available for reskilling the ER workforce as technological capabilities continue to improve. This article presents the research considerations in the design and integration of use-inspired exoskeletons and augmented reality technologies in ER processes and the identification of unique cognitive and motor learning needs of each of these technologies in context-independent and ER-relevant scenarios. We propose a human-centered artificial intelligence (AI) enabled training framework for these technologies in ER. Finally, how these human-centered training requirements for nascent technologies are integrated in an intelligent tutoring system that delivers across tiered access levels, covering the range of virtual, to mixed, to physical reality environments, is discussed.