Human-centered AI and robotics

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Abstract
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Robotics has a special place in AI as robots are connected to the real world and robots increasingly appear in humans everyday environment, from home to industry. Apart from cases were robots are expected to completely replace them, humans will largely benefit from real interactions with such robots. This is not only true for complex interaction scenarios like robots serving as guides, companions or members in a team, but also for more predefined functions like autonomous transport of people or goods. More and more, robots need suitable interfaces to interact with humans in a way that humans feel comfortable and that takes into account the need for a certain transparency about actions taken. The paper describes the requirements and state-of-the-art for a human-centered robotics research and development, including verbal and non-verbal interaction, understanding and learning from each other, as well as ethical questions that have to be dealt with if robots will be included in our everyday environment, influencing human life and societies.

Highlights

  • Already 30 years ago, people have learned in school that automation of facilities is replacing human workers, but over time people recognized in parallel that working profiles are changing and that new type of work is created through this development, so that the effect was rather a change in industry and not a mere replacement of work

  • We see that AI systems are getting increasingly powerful in many domains that were initially solvable only using human intelligence and cognition, starting this debate anew

  • We see at the same time with a closer look, that the performance of AI in such selected domains may outrun that of humans, the mechanisms and algorithms applied do not necessarily resemble human intelligence and methodology, and may even not involve any kind of cognition

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Summary

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Already 30 years ago, people have learned in school that automation of facilities is replacing human workers, but over time people recognized in parallel that working profiles are changing and that new type of work is created through this development, so that the effect was rather a change in industry and not a mere replacement of work. Anthropomorphic robots significantly draw the attention of the public and creates high expectations in different service robotics applications, but the way they are perceived and their acceptance is a complex function involving multiple factors, including user culture, context and quality of the interaction or even degree of human likeness [75]. The impact of this last point, in particular, is not trivial. See the reviews by Fink [80] or Złotowski et al [81]

Understanding humans and human intentionsExpand/Collapse icon
Making robots understandable for humansExpand/Collapse icon
ConclusionExpand/Collapse icon
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Sustainable provider selection for artificial intelligence-powered robotic systems: a framework and evaluating methodology
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Purpose Due to fierce competition, manufacturing enterprises must intensely focus on improving every operational link for business continuity. Selecting a sustainable service provider of artificial intelligence (AI)-powered robotic systems in reverse logistics function is a vital link to increase competitive edge in manufacturing firms and still requires investigation. Thus, this study proposes a criteria framework for manufacturing enterprises to select a sustainable provider of AI-powered robotic sorting systems (AIRSS) – a typical AI-powered robotic systems. Design/methodology/approach Using the grey analytical hierarchy process, weightage was assigned to sustainable provider selection criteria in order to give clarity on the significance degree. Then, using fuzzy technique for order of preference by similarity to ideal solution, the best AIRSS service provider was selected, catering to the most significant criteria based on sustainable performance scores. The proposed evaluating methodology was verified via empirical evidence in Nigeria, and sensitivity analysis was conducted for its validation. Findings The results highlight the economic dimension as the most significant, followed by social and environmental. Also, the results pinpoint pricing, customer support, quality, ethical considerations, accessibility and security as the most significant sustainable service provider criteria for AIRSS. As well, the ranking of five AIRSS providers was done to select the best. Research limitations/implications This study will assist the manufacturers to overcome the risk of erroneous assessment of AIRSS providers and encourage the AI service providers to enhance their performance in terms of the critical criteria for increased competitive edge in a rapidly moving market. Originality/value This study is a pioneering attempt to develop a criteria framework and propose evaluating methodology for sustainable service provider selection of AIRSS in a developing nation based on triple-bottom-line (TBL) dimensions and G-AHP-F-TOPSIS, respectively.

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Supply chain resilience and industry 4.0: a evaluation of the Brazilian northeast automotive OEM scenario post COVID-19
  • Aug 2, 2021
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  • 10.1186/s42467-021-00009-8
CLeaR: An adaptive continual learning framework for regression tasks
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  • 10.1186/s42467-021-00008-9
A development cycle for automated self-exploration of robot behaviors
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  • 10.1186/s42467-021-00011-0
Feasibility analysis on the construction of a web solution for hydrometeorological forecasting considering water body management and indicators for the SARS-COV-2 pandemic
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  • 10.1186/s42467-020-00007-2
Can an AI learn political theory?
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  • AI Perspectives
  • Stephen J Decanio

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  • 10.1186/s42467-020-00006-3
AI-perspectives: the Turing option
  • Sep 4, 2020
  • AI Perspectives
  • Frank Kirchner

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  • 10.1186/s42467-020-00005-4
Applications of AI in classical software engineering
  • Jul 26, 2020
  • AI Perspectives
  • Marco Barenkamp + 2 more

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