Abstract
The COVID-19 pandemic has changed the style of work. In adapting to the changing work environment, human augmentation technologies (HAT) can provide employees with new options to support their work. However, the agenda for research and development of HAT for the new normal is still unclear. In this study, we set two research questions: (i) what type of technology demand has emerged among employees due to the COVID-19 pandemic; and (ii) what is the nature of job satisfaction experienced by employees during the COVID-19 pandemic? This study aims to clarify the technology demand and job satisfaction of employees during the COVID-19 pandemic. We analyzed data from in-depth interviews with employees based on a grounded theory approach to answer the research questions and proposed an agenda for the research and development of HAT to enhance employees’ well-being in this new normal based on the crosspoint of technology demand and job satisfaction. The theoretical contribution of this study is the development of models of technology demand and job satisfaction of employees during the COVID-19 pandemic. The practical contribution is the development of a crosspoint framework to enable the development of HAT to support work while considering their impact on employees’ well-being.
Highlights
COVID-19 has spread around the world since 2020 and has widened the physical and mental distance among people and changed the nature of work
grounded theory approach (GTA) was used to clarify the technology demand and job satisfaction of employees during the pandemic and proposed an research and development (R&D) agenda based on the crosspoint of those two factors
The development of human augmentation technologies (HAT) according to the proposed framework and the agenda can support the improvement of the employees’ well-being through technology in the new normal
Summary
COVID-19 has spread around the world since 2020 and has widened the physical and mental distance among people and changed the nature of work. Occupations that necessitate proximate contact with people perpetuate the risk of infection despite infection prevention efforts, while occupations that promote work from home force employees to undergo rapid changes in their work styles [1,2,3]. These enormous risks and changes in the work environment during the COVID-19 pandemic have increased the physical and mental burden on employees and reduced their well-being [4,5]. The Global Workplace Analytics reported that 82% of U.S employees wanted to work remotely at least once a week and. Human augmentation technologies (HAT) can provide employees with new options to support their work in situations that require social
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