HOW TO USE QUALITY TOOLS TO IMPROVE INPATIENT HEALTHCARE SERVICES IN HOSPITALS.

Abstract

Healthcare institution is one of the institutions that mostly need quality in service. By improving the quality of service to it patients, a hospital would likely gain more trust from the patients, and moreover, would also get more patients’ satisfaction. To find out the level of quality that has been done in hospitals, We create a study for the use of quality tools and techniques to manage all of operations of the healthcare institutions is needed. The purpose of this study is to map Quality Tools and Techniques use in healthcare institutions. We assume that if the hospitals are using the quality tools and techniques, then the effectiveness and efficiency of the hospital will be improved hospitals . The most used tools and techniques in the hospitals are fish-bone , brainstorming and process mapping. Some reasons why the quality tools and techniques are not commonly used are because they don’t have time to do the processes needed, they don’t know how to use the quality tools and techniques, and measurements are not possible to do. Comparing use of these quality tools and techniques in hospitals in other countries, we can conclude that actually the use of quality tools and techniques can give huge positive impacts to the hospitals. There are still a lot of room for improvement in hospitals.