Abstract
Abstract SLSP Ltd. (Swiss Library Service Platform) was founded in 2017 by 15 Higher education institutions and libraries of Switzerland with the mission of consolidating the data sets of the six existing library consortia in Switzerland into a national platform, operating a centrally managed library system and offering centrally managed services for libraries. With the successful go-live of swisscovery in December 2020, SLSP started its business operations as an independent library service provider for Switzerland’s academic libraries. Today, the national platform swisscovery references the information of 495 academic libraries in Switzerland and provides easy access through a single user interface. Starting from the assumptions used in the design of a national network of this size and variety, we look back on two years of operation of swisscovery, focusing especially on developments in customer support for the libraries.
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