How to make them use it? Citizens acceptance of M-government

Abstract

With the evolution of mobile technologies and its applications, more and more government agencies are putting forth a huge effort to encourage citizens to use mobile government services. Hence, the citizens’ opinion is important to enhance the services and improve their engagement in the government services. Hence, this study has critically reviewed and explored the existing technology acceptance models and theories in order to develop an evaluation framework. The proposed framework is empirically tested by structural equation modeling using data collected from a structured questionnaire. Furthermore, the validated research model contains important variables to ensure the acceptance of mobile services. We hope that the implications of this study will help the public organizations and governments to gain more understanding about what drives the development and acceptance of mobile government services.