How to lead a successful university transformation: The case of École Polytechnique Fédérale de Lausanne (EPFL)

Abstract

Research universities worldwide have been taking reform actions to enhance their competitiveness in the global higher education market; however, the implementation of new initiatives may lead to challenges for university leadership. Faculty resistance is regarded as one of the most common obstacles faced by university leaders. Taking a qualitative approach based on Kotter’s leading change model, this study adopts École Polytechnique Fédérale de Lausanne as a case study to explore change management strategies adopted by university leadership in an attempt to ensure a planned transformational change. By analysing 22 interviews with university administrators and faculty members, this study reveals that the president of École Polytechnique Fédérale de Lausanne managed changes through approaches that included vision creation, coalition formation, communication, faculty empowerment and culture consolidation. Additionally, the study shows that Kotter’s change model, which was designed for business organizations, could not be applied to the analysis of the change management process in the context of higher education without modifications due to institutional and cultural differences.