How to Improve the Public Trust of the Intelligent Aging Community: An Empirical Study Based on the ACSI Model

Tuochen Li,Siran Wang

doi:10.3390/ijerph18041971

Abstract

In order to enhance social trust in intelligent aging services, the formation mechanism of public trust in the intelligent aging community was studied. Based on the classic American Customer Satisfaction Index (ACSI) model, this paper establishes the public trust formation model of the intelligent aging community by proposing relevant assumptions. Using 306 questionnaires from China’s intelligent aging care model community as the original data, the model is empirically tested through structural equation modeling. The empirical results show that: firstly, the public satisfaction with the intelligent aging community directly determines the formation of public trust, and the key to improving public trust in the intelligent aging community is to improve customer satisfaction. Secondly, perceived quality, perceived ease of use, perceived risk, and perceived cost economical directly affect public satisfaction and indirectly affect the formation process of public trust in the intelligent aging community. Public satisfaction serves as a complete intermediary in this process.

Highlights

Empirical Study Based on the American Customer Satisfaction Index (ACSI)The United Nations considers a society in which more than 7% of the population are aged 65 and above, or more than 10% of the population are aged 60 and above as an aging society
Based on the data collected by the information terminal, connecting the Internet, the Internet of Things (IoT), and the mobile communication network, “intelligent aging care” uses new information technology, such as big data and biometrics, to establish a service and interaction platform
The research results show that public satisfaction, perceived quality, perceived cost economical, perceived ease of use, and perceived risk have an important impact on public trust

Summary

Introduction

Empirical Study Based on the ACSIThe United Nations considers a society in which more than 7% of the population are aged 65 and above, or more than 10% of the population are aged 60 and above as an aging society. With the advent of the aging society and the progress of Internet technology, the ordinary traditional aging service model has been unable to meet the diversified needs of the elderly. With the rapid development of intelligent equipment, digital communication, and other technologies, a new aging service model called “intelligent aging care” has emerged. Based on the data collected by the information terminal, connecting the Internet, the Internet of Things (IoT), and the mobile communication network, “intelligent aging care” uses new information technology, such as big data and biometrics, to establish a service and interaction platform. Intelligent aging care integrates public and social service resources to meet the needs of the elderly in life care, security, medical attention, spiritual consolation, and other aspects so as to provide a new aging service solution for old people

Methods

Discussion

Conclusion