Abstract
Today, every service provider strives to deliver a fulfilling customer experience. It has been proven that the human dimension in a customer experience has the longest lasting impact on a customer’s emotional well-being. For health-care practitioners, the patient experience offers several opportunities to enhance the human dimension by building a genuine connect with each patient. This article talks about three essential communication skills, RAPPORT BUILDING, EFFECTIVE PROBING, AND CHECK FOR UNDERSTANDING. Rapport building is the ability to connect with anyone through friendly dialogue. Effective probing is a conversational style of questioning using a mix of open- and closed-ended probes. Check for understanding is an active listening tool, where you confirm your perception of the other person’s words to ensure you are always on the same page. Three skills work together to help you master the art of building an instant connect within few minutes. You will learn the benefits of each of these skills along with step-by-step actions you can take to make them part of daily conversations. Applying these skills will make your patients feel valued as individuals. As a result, they will trust you with ease and follow your advice with greater dedication, leading to their better physical and emotional well- being.
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