How to Drive Public Service Innovation in the Korean and Chinese Sectors: Exploring the Roles of PSM

Abstract

This research investigates solutions to increase perceived organizational innovativeness through analyzing such major variables as contextual factors (i.e., hierarchical culture and group-orientated culture), public service motivation (PSM) (i.e., Policy making oriented PSM, societally PSM), human capital (i.e., in-role performance, creative behavior), and social capital (trust and reciprocity). Recognizing the importance of PSM in an Asian context, we identify its impact as a mediating variable among these contextual factors and the human and social capital found within the Korean and Chinese public sectors. To identify the effects of human and social capital on perceived organizational innovativeness, the study focuses on verifying among contextual factors, PSM, human capital, and social capital; it utilized survey data on Korean and Chinese public employees attitudes and behaviors, collected between March and August 2015. This study suggests theoretical and policy implications for future research in organizational management.