Abstract

This manuscript is based on cooperation between the universities in Tampere, Finland, and Braunschweig, Germany. One of the main goals of the two institutes involved in research for public transport is a continuous increase in ridership. Therefore, the aim of this study is to (1) investigate the level of service attributes of public transport in Tampere and Braunschweig and evaluate their current state and (2) give advice to each city to further increase the ridership. At the beginning, the individual attributes and indicators for comparing public transport in both cities are presented and combined with theses from the literature. The attributes are divided into four chapters: “Level of Service”, “Pricing”, “Information and Marketing” and “Quality of travel”. In the following, the individual indicators, such as the travel speed (Level of Service) or information at stop (Information and Marketing) of the two study areas, are analysed and evaluated. Additionally, the public transport system in both investigated cities is expanded with new a tramway system (Tampere) or new tramway expansions (Braunschweig), which gives a lot of opportunities for improving the attractiveness of public transport.

Highlights

  • Mobility is a basic need that everyone should have access to and that is part of an attractive standard of living

  • This study focuses on the public transport systems in the cities of Braunschweig and Tampere

  • Based on the gathered information, the public transport systems in both cities are analysed by qualitative factors, which were described in chapter 2 for the choice of the means of transport

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Summary

Introduction

Mobility is a basic need that everyone should have access to and that is part of an attractive standard of living. In Germany, around 40 km are travelled per inhabitant every day These distances are usually covered by car [1]. This study focuses on the public transport systems in the cities of Braunschweig and Tampere These cities were selected because they are of similar size in terms of population and have a similar modal share of public transport. Both cities have been successful in increasing public transport ridership and are developing tramway systems, with Tampere currently constructing the first tramway system to be opened in 2021 and Braunschweig with an extensive current tramway system and plans for further developments

Theoretical Background
Quality of Service Attributes
Pricing
Information and Marketing
Quality of Travel
Methods
Public Transport Systems in Tampere and Braunschweig
Traditional Public Transport Systems
Sharing Mobility Concepts
Analysis Based on the Level of Service Attributes
On-Time Performance
Travel Speed
Service Frequency
Price of the Ticket
Ticket Selling Network
Complexity of the Fare System
Onboard Information
Information at Stops
Digital Information
Brand Appearance
Ease of Boarding and Alighting
Seating Capacity
Safety and Equipment at Stops
Future Improvements
Marketing for Public Transport
Digital Fare Models and Better Information
Best Price Guarantee
Integration in MaaS
Demand Responsive Transport Services
Level of Service
Findings
Conclusions
Full Text
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