Abstract
The growth in the international smart city market over the past decade has been tremendous. Fuelled by private vendors and consultants, adoption of smart city technology in many cities has been rapid. How well does the adoption of this technology and the overall design of smart cities align with the needs and preferences of residents? In this paper we examine this question using data from a unique survey of residents in three large Canadian cities: Vancouver, Montreal and Toronto. The survey includes perceptions of both the importance and maturity of 23 policy or service areas, grouped along four dimensions (Services, Governance, Social and Economic). The results indicate that there is a misalignment in certain service and policy areas between the types of projects that cities are pursuing and the preferences of residents, indicating the need for broader and deeper engagement with the community in the design and implementation of smart city plans.
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