Abstract
The quality evaluation (QE) of social services tends to have a large variation in results depending on the object and method of service measurement. To overcome these limitations, an analysis of the internal consistency or validity of the social service QE index is necessary, but meta-research on this is insufficient. This study analyzes the internal consistency and validity of evaluation indexes based on the results of social service QE. We utilized the social services QE manual of the Social Security Information Service’s Facility Evaluation Department. The social service QE indexes implemented in 2013 and 2016 were coded and analyzed. We found that there was internal consistency between the results of the care services evaluation in 2013 and 2016. In addition, there were differences between the care services QE indexes by service type in 2013 and 2016. It is necessary to construct effective indexes by simplifying, diversifying, and differentiating social service QE indexes. In addition, control devices for external factors (region, composition of the evaluation team, etc.) must be prepared to maintain the consistency of evaluation scores, and in the long term, standardization of social service QE indexes is necessary.
Highlights
Social service quality indicates the degree to which the needs of service users are satisfied [1,2]; in quality control for social services, quality should be assessed and managed in a macroscopic and broad social context and should include the assessment of individual services [3,4,5]
In order to evaluate the quality of social services, the evaluation was performed based on the data inputted on the information system, and these data were collected through the facility evaluation information system of the SSIS
The quality evaluation (QE) on care services was executed by the SSIS
Summary
Social service quality indicates the degree to which the needs of service users are satisfied [1,2]; in quality control for social services, quality should be assessed and managed in a macroscopic and broad social context and should include the assessment of individual services [3,4,5]. Developed countries, including the United States, are providing incentives to expand care services [9,10]. With respect to care services in Korea, the country mainly provides financial support for social services, such as services for postpartum women and infants, home and health (H&H) help, elderly care, etc., which could have high public responsibility as a public service model [11,12]
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