How responsiveness works in mainland China: Effects on institutional trust and political participation

Abstract

This study investigated whether and how institutional responsiveness, a constitutive element of dialogic communication, influences institutional trust and political participation among members of the public in mainland China. A total of 4068 respondents from mainland China completed questionnaires. Results demonstrated that institutional responsiveness indirectly reduced publics’ destructive non-institutional political participation by building institutional trust. Extending the public relations literature on dialogue, we found that this indirect relationship is conditional on online political information seeking rather than online political expression among members of the public. For people who frequently use the Internet to seek political information, institutional responsiveness is more likely to boost institutional trust, which decreases the likelihood of participation in offline political activities.