Abstract
There are many aspects of care involved in patient-friendly practice. Veterinary professionals may utilise recognition and response to canine and feline body language and behavioural signals to affect patient-friendly practice and improve safety in the context of the veterinary environment. Visits to the veterinary clinic are potentially stress-inducing for many reasons. Stress and distress have potentially problematic physical and emotional impacts on patients, both in health and disease, and therefore recognition and pre-emption of problems could reduce the impact of escalating stress during veterinary interactions.
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