Abstract
The article discusses chronic care management services that are essential for patients with two or more chronic conditions. CMS has designed a care plan that facilitates communication and follow-up according to the chronic care management codes. The main goals of CCM services are to improve patient experience and satisfaction, patient outcomes, and provider and healthcare worker experiences, and to lower the total cost of care. Chronic care management services make it easier for patients to manage their chronic illnesses, improve communication between patients and providers, and ensure that providers understand their patients’ needs.
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