Abstract
Enterprises have implemented enterprise resource planning (ERP) systems as a strategic vehicle to gain a competitive edge. However, such ERP systems do not always guarantee successful results. While ERP systems may provide an organization with numerous benefits, they can also destroy a business if not successfully adopted, owing to enormous investment losses coupled with low business efficiency. To explore a way to reverse this situation, we examine how organizational citizenship behavior influences the successful management of ERP systems. Moreover, the mediating role of absorptive capacity in this relationship is investigated. The empirical analysis results, based on 188 surveyed organizations in Korea, reveal a partial mediating role of absorptive capacity on the relationship between organizational citizenship behavior and ERP usage performance. The findings of the study shed light on the ways of how the companies that adopt ERP systems to facilitate ERP usage and to gain business sustainability.
Highlights
The business environment has been rapidly changed due to the advancement of information and communications technology (ICT) and information systems (IS)
The measured items pertaining to organizational citizenship behavior (OCB) and enterprise resource planning (ERP) usage performance were selected from previous studies [10,15,31], while the measurement items regarding absorptive capacity consisted of a modified version of existing items to better fit the research context
This study focuses on the usage performance of ERP systems by the members of an organization who play an important role in the successful implementation of such systems
Summary
The business environment has been rapidly changed due to the advancement of information and communications technology (ICT) and information systems (IS). A great deal of research has tried to identify the factors resulting in the success or failure of implementing ERP systems Among such influencing factors, some researchers have focused on sharing and utilizing knowledge, as well as the absorptive capacity of the organization’s members [1,4]. Such communications and interactions are based on the social exchange relationships The lack of such active communications and voluntary interactions derived from OCB weakens the individual’s absorptive capacity and inhibits knowledge sharing in the organization [11]. An attempt was made to ascertain whether or not absorptive capacity can effectively mediate the relationship between OCB and the usage performance of ERP systems. Limitations and suggestions for future research directions are provided in the final section
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