Abstract
In organizational practices, job crafting has emerged as a crucial professional activity that can create significantly improved workplace outcomes. This research aims to investigate how job crafting transmits the influence of organizational support and autonomy on work engagement. The empirical study was conducted by applying PLS-SEM to a sample of 255 service employees in Vietnamese retail companies. Especially in the context of emerging markets, there hasn't been much study on how service employees' job crafting improves their job engagement. The findings show that organizational support and autonomy are favorably associated with three dimensions of job crafting. Furthermore, job crafting promotes work engagement. Our findings imply that managers’ open interactions and empowerment may generate positive job crafting, hence increasing employee engagement with work and organizations.
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