Abstract
Cultural intelligence is an individual’s ability to recognize, understand, and adapt to cross-cultural contexts in order to change his or her self-capacity. Hence, this study explores the relationship between cultural intelligence and interpersonal communication, psychological capital (PsyCap), and organizational citizenship behavior (OCB) among teachers in Indonesia and investigates the possibility of finding relevant new models. A Likert questionnaire was used to collect research data. The research participants included 450 Indonesian junior high school teachers selected by accidental sampling. Structural equation modeling (SEM) was used for data analysis, supported by descriptive statistics and correlational matrices. The results indicate that cultural intelligence is significantly related to teachers’ interpersonal communication, PsyCap, and OCB. Additionally, this study also produces a new model regarding the relationship between cultural intelligence and a teacher’s OCB, mediated by interpersonal communication and PsyCap. Therefore, researchers and practitioners can discuss and adopt a new empirical model to increase cultural intelligence.
Highlights
The benefits of intelligence for life should not be doubted
Cultural intelligence has a significant relationship with organizational citizenship behavior (OCB) mediated by interpersonal communication (β = .16, In Table 6, the indirect relationship between cultural intelligence and OCB, medip < .01) and PsyCap (β = .37, p < .01)
PsyCap’s mediating role was more enhanced than interpersonal communication, which means that PsyCap is more dominant and crucial in mediating the relationship between cultural intelligence and teachers’ OCB compared to interpersonal communication. These findings led to a new empirical model regarding the relationship between cultural intelligence and OCB mediated by interpersonal communication and PsyCap
Summary
The benefits of intelligence for life should not be doubted. Various studies have shown that intelligence contributes to individuals’ livelihood and has implications for groups and organizations. Cultural intelligence is an individual’s capability to function effectively in culturally diverse contexts (Earley and Ang 2003; Ang and Van Dyne 2008). This definition of cultural intelligence—as a capability—emphasizes a person’s potential to be effective across a wide range of intercultural contexts (Ang et al 2015). Yari et al (2020) define cultural intelligence as the ability to succeed in complex cross-cultural environments through knowledge or cognition, motivation, and behaviors. Cultural intelligence reflects an individual’s ability to help in recognizing the specificities of many cultures, and to understand and adapt to cross-cultural contexts (Berraies 2020).
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