Abstract
Background In Denmark, all ambulance transports are dispatched through the Acute Medical Coordination Centre (AMK). Even though this unit is the only way to request an ambulance, it is experienced by many Emergency Technicians EMTs that the visitation based on patient illness and injury differs widely. The visitation is performed either by an AMK visitation officer (AMK-VO), or a doctor that takes contact to AMK to get the ambulance dispatched. Correct dispatching of emergency services can be a complex affair because AMK cannot see the patients themselves.
Highlights
In Denmark, all ambulance transports are dispatched through the Acute Medical Coordination Centre (AMK)
Three different cases were presented for EMTs, paramedics, and visitation officers at AMK
Each was asked to assign what kind of dispatch level (A, B, or C, where A is the most urgent) they would assign to the patients current need. They were asked what kind of treatment they think the patient would need from the ambulance and the need for a medical emergency care unit (MECU)
Summary
In Denmark, all ambulance transports are dispatched through the Acute Medical Coordination Centre (AMK). Even though this unit is the only way to request an ambulance, it is experienced by many Emergency Technicians EMTs that the visitation based on patient illness and injury differs widely. The visitation is performed either by an AMK visitation officer (AMK-VO), or a doctor that takes contact to AMK to get the ambulance dispatched. Correct dispatching of emergency services can be a complex affair because AMK cannot see the patients themselves
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