Abstract
This study examines the mechanisms through which IOS-enabled business intelligence enhances supply chain performance of organizations. The study proposes that IOS-enabled business intelligence first impacts information exchange, coordination and integration capabilities, which subsequently enhance supply chain responsiveness and supply chain performance. A research model examining the proposed relationships was developed and tested using data from retail organizations operating in an emerging African country. Data analysis through partial least squares structural equation modelling confirmed that IOS-enabled business intelligence allowed firms to obtain information exchange, coordination, integration and supply chain responsiveness capabilities. With the exception of integration capabilities, supply chain capabilities directly enhanced supply chain performance as well. Finally, supply chain responsiveness partially mediated the relationship between information exchange capabilities and supply chain performance and fully mediated the relationship between integration capabilities and supply chain performance. The implications of these findings are discussed.
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