How do Sri Lankan University Libraries Employ Web 2.0 Tools in Providing Web-Based Library Services? : a Comparative Study

Abstract

Web 2.0 is a popular technology that creates new paths in communication, networking, building partnerships and resource sharing. Though Web 2.0 technology helps the libraries to employ innovative web-based services, fewer studies have been conducted to identify the utilization of Web 2.0 tools by Sri Lankan libraries. The aim of this paper is, to explore the types of Web 2.0 applications employed and to identify the purposes of embracing Web 2.0 applications in Sri Lankan university libraries. The Sri Lankan government university libraries which are under the University Grant Commission (UGC) of Sri Lanka were taken as the research population of this study and the total population was considered as the sample. Content analysis technique was adopted in this study for fifteen Sri Lankan government university libraries. The research instrument was a checklist consists of 60 checkpoints based on similar checklists found in the literature related to studies conducted on Web 2.0 applications and their usage. Data collection was conducted by accessing the web pages of these university library websites within a month period. Except for one university library, all the other fourteen university libraries introduced at least one Web 2.0 application with the primary features in their websites. Out of seven Web 2.0 tools considered in the study, Real Simple Syndication and Social Network Services are the most popular applications while Blogs, Vodcast and Podcast are less frequently used. Instant Messages and Wikis have not been implemented by any of them. Sri Lankan university libraries should be more focused on deploying Web 2.0 applications in their library websites to satisfy the needs of today's modernized user and also to be compatible with frequently changing technology.