How Do Public Libraries Assist Small Businesses in Rural Communities? An Exploratory Qualitative Study in Tennessee

Abstract

AbstractThe purpose of this qualitative study is to explore how public libraries assist small businesses in rural communities in the state of Tennessee in the United States. Tennessee’s rural residents, especially in its Appalachian counties, face debilitating economic and social challenges such as inadequate financial prospects, information poverty, unemployment and low degrees of information literacy and educational attainment. The article presents findings from interviews and focus groups with 25 public library small business liaison representatives gathering input about their needs, expectations and experiences with rural public libraries. The foci are the existing and proposed ways rural public libraries provide small business assistance and identify components of a