How Do Project-related Artefacts Qualify for Bridging Boundaries in IS Implementation Projects _ An Activity Theoretical Perspective

Abstract

Boundary objects were found to significantly impact the outcomes of IS implementation projects. Despite emphasizing their flexibility, however, prior research is no very precise on the attributes that qualifies project-related artefacts to become boundary objects. To identify the internal characteristics of artefacts that enable business and IT to synchronize IS and business needs, this research offers an activity theoretical view on boundary objects. The usefulness of the concept is demonstrated by means of an in-depth case study. The findings of this research emphasize that –in order to become boundary objects– project-related artefacts need to be part of the IS implementation and the business activity system. Moreover, they need to capture relevant knowledge of both activity systems and enable recognition of contradictions within and between. As to that, utilization of emerging project deliverables by means of internalization or externalization processes is found to facilitate the alignment between IS and business needs.