Abstract
Both electronic performance support systems (EPSS) and minimalist manuals rely on audience analyses as the foundation of their effectiveness. EPSS are computer-based systems that provide whatever resources are necessary to help a person complete a task quickly. Minimalist manuals are documents that are structured to allow users to explore a system on their own, after receiving some basic guidance. Designs driven by the application of EPSS and minimalist audience analyses may apply to the creation of interactive instructions-to empowering an audience to create their own learning. The paper represents an introductory investigation into the implications of audience analysis implicit in EPSS and minimal systems. A comparison of the audience driven design goals of these systems suggests three tools technical communicators can investigate to help audiences construct their own learning: hypertext, multiple information paths, and information layering.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.